Shop
About Us
Sustainability
Sale
My cart
{{product.quantity}}x
Ref.: {{product.sku}}
•
{{product.previous_price.value}}
{{product.price.value}}
+ {{product.value_additional.value}}
Item(s) added to the basket
Color {{product.data_line.cor_name}}, Size {{product.data_line.tamanho}} Added!
Item(s) added to the Wishlist
Product removed from favorites
PRODUCT ADDED TO LIST
PRODUCT REMOVED FROM LIST
Added to comparator
Removed from comparator
Choose your country
Purchasing Process
Payments, Prices and Promotions
Delivery and Order Tracking
Cancellation, Exchanges, Returns, and Refunds
Account, Personal Information and Communications
How do I place an order on this online store?
Always make sure to review your purchase before clicking "Confirm Payment". Before clicking on "Confirm Payment" you have the possibility to edit any information you entered, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Cart".
The receipt of the purchase will be sent to you in paper format along with your order.
Is is safe to place an order with the COSTA NOVA online store?
Can I order online from my country?
Online purchases on www.costanova.com can be made in mainland Portugal, the Azores and Madeira archipelagos, Spain, the Balearic and Canary Islands, France (excluding the islands), Germany, Austria, Belgium, the Netherlands, Denmark, Italy (excluding the islands), Luxembourg, Ireland, Norway, Sweden, Switzerland, Slovakia, Czech Republic, United Kingdom (mainland), Northern Ireland, the Isle of Wight, the Isles of Scilly, the Highlands and Islands of Scotland and the United States of America.
Do I need to create an account to place an order online?
I have a promotional code/discount voucher. How can I use it?
To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the "Apply Code" option.
The discount in question will be applied in the "Total Order" during checkout.
Which payment methods can I use for my orders?
Our online store has available the following payment methods: Visa, American Express, Klarna, Amazon Pay and Mastercard.
All transactions are encrypted and 100% secure (for more information, see our Privacy Policy).
How can I access my invoice?
What happens if the product I ordered is out of stock?
If an item is out of stock, our team will promptly notify you of the updated expected delivery time. If this extended time frame doesn't meet your needs, you have the option to request a refund.
The refund will be processed using the same payment method you used for the original purchase. Please note that the refund process typically takes up to 14 days from the moment we become aware of the item's unavailability.
Can I change my order?
How long will take my order to arrive?
Where can my order be delivered?
How much will I pay in delivery charges?
$9,99 for purchases up to $50 / FREE from $50.
Delivery charges will be added during the checkout process, before the customer confirms the order.
My order has been returned to the warehouse. Can I receive it again?
Can I cancel an order?
The cancellation must be formalized by an email sent to costanova@costanova.pt with the subject “Order Cancellation” or using the form available on the site.
The information must necessarily contain the order number, under penalty of ineffectiveness of the cancellation.
Registered customers may cancel the order in their personal area on the site.
How does COSTA NOVA make the refund?
COSTA NOVA will refund the amount of the returned products, including the costs of our standard delivery option to the original delivery address, without undue delay and within a maximum period of 14 days. We may withhold the refund until we receive the products back or until the customer can show us proof that they have been returned. Additional taxes are non-refundable. For more information visit our Terms and Conditions .
What can I do if I have received the wrong or defective product?
We apologize if any of the items are not what you expected. Please contact our customer support through the contact form, indicating that the item is incorrect or defective. We will proceed with the replacement or refund as soon as we receive it in our warehouses.
Can I change my personal information on my account?
Can I receive periodic information on COSTA NOVA and Casafina by COSTA NOVA's new arrivals and offer?
Can I cancel my subscription to the COSTA NOVA newsletter?